tag:blogger.com,1999:blog-20633170.post3781323261387580759..comments2023-11-03T10:08:09.830+00:00Comments on Graeme Rocher's Blog: British Airways: The biggest shambles this side of the AtlanticGraeme Rocherhttp://www.blogger.com/profile/12301973191113958910noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-20633170.post-18346724807421027322008-09-10T13:10:00.000+01:002008-09-10T13:10:00.000+01:001)My parents were due to fly out from Heathrow to ...1)My parents were due to fly out from Heathrow to visit me in the Cayman Islands, BA then diverted the flight to Nassau in the Bahamas saying they had a 'shortage of aircraft' and dumped my elderly parents there, refusing to assist with a hotel, or onward journey, saying that they could complete the journey to cayman on the next BA Flight, four days later (They were only due to stay for ten, so with travelling time this was effectively half of the holiday). My parents had to pay to fly with American Airlines to complete a journey they had already paid BA for. BA initially stated they didn't have to pay any compensation as my parents had declined the flight which was offered 4 days later, and flatly refused to pay for the hotel in Nassau. Eventually the threat of legal action and some media interest made them grudgingly give up some flight coupons, but to a lesser value than the cost of the AA flights and hotels.<BR/><BR/>2)My son flew for the first time on his own we requested an escort from from check in to the aircraft, when he arrived at the airport nobody was available to assist, leaving my son to negotiate Heathrow Airport on his own, desk staff were totally indifferent, no apology offered. <BR/><BR/>3)Having no other choice I sent all my wordly belongings on BA World Cargo when I moved from the Cayman Islands back to the UK, they were shipped on the 1st of August to London, where BA managed somehow to then ship them to BRAZIL where they remain to this day, BA have stated it's difficult to get my stuff back <BR/>because their operation in Brazil is "difficult to communicate with" (actual words used!). At the time of writing they have had my belongings six weeks (for one 12 hour flight) and are unable to say when my stuff will be returned, no apologies offered.<BR/><BR/>NEVER EVER EVER TRAVEL WITH BRITISH AIRWAYS, PAY MORE IF YOU HAVE TO BUT GO WITH A PROPER AIRLINE.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20633170.post-67417689344647799722008-04-11T23:44:00.000+01:002008-04-11T23:44:00.000+01:00This comment has been removed by the author.Anonymoushttps://www.blogger.com/profile/16098441554027364389noreply@blogger.comtag:blogger.com,1999:blog-20633170.post-67060665487622596822007-11-06T00:41:00.000+00:002007-11-06T00:41:00.000+00:00BA does it again!! LOST BAGGAGE/LOST CHECK!A check...BA does it again!! LOST BAGGAGE/LOST CHECK!<BR/><BR/>A check for a lost and damaged suitcase was issued in my name for my daughter who lives in Scotland, but I cannot cash the check because my daughters address is on it.<BR/><BR/>I have tried to get someone/anyone at BA to tell if they know the details about the check and how to get another one issued. <BR/><BR/>Today BA's great customer service people at their baggage handling toll free department put me on hold 3 times and cut me off 3 times. WOW. Great customer service, huh?<BR/><BR/>Finally I got someone who tells me BA only communicates with customers via letter or fax. I guess that is so they dont appear stupid on the phone as well. <BR/><BR/>So, long story short, now going on 5 months with no information, no one who cares, no updates on how to resolve the issue, and no interest in keeping their customers happy.<BR/><BR/>Thanks BA for a half a**ed job.Unknownhttps://www.blogger.com/profile/03047267898601941370noreply@blogger.comtag:blogger.com,1999:blog-20633170.post-10528952431934950342007-08-27T00:18:00.000+01:002007-08-27T00:18:00.000+01:00I have had major issues with BA customer service. ...I have had major issues with BA customer service. They say one thing do something. No consistent policy. I was promised my refund by their customer serive, received a call saying it will happen and then nothing happened. It is almost 10 months since the incident. What is the best number/contact for them- customer relations, customer service or what!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20633170.post-6872471910743032872007-07-31T12:04:00.000+01:002007-07-31T12:04:00.000+01:00British Airways, they should becalled Shite Airway...British Airways, they should be<BR/>called Shite Airways, its true,they<BR/>are useless, I have been trying to<BR/>get a response to my complaints for<BR/>months, wherever I send copies to<BR/>by e-mail or fax, they have even<BR/>now lowered thier standards even more by saying they have not received any correspondence from me, and telephoning them, thats something else, 40 minutes I was<BR/>hanging on for the other day just<BR/>listening to worn out taped music.<BR/>For what its worth does anyone have<BR/>the name and address of the CEO of<BR/>BA ??<BR/>Unfortunately we have a flight booking in hand with BA, I would love to cancel, but it will cost us<BR/>a lot of money, but in future like<BR/>many others it appears we will fly<BR/>with other airlines.<BR/>British Airways you are a total<BR/>waste of space.lindskyhttps://www.blogger.com/profile/10489119494433394315noreply@blogger.comtag:blogger.com,1999:blog-20633170.post-21358725336325462412007-07-25T16:20:00.000+01:002007-07-25T16:20:00.000+01:00Just a few days ago I flew BA London to Paris for ...Just a few days ago I flew BA London to Paris for a weekend. When I arrived in Paris I and 30 others on my flight found that our bags had stayed in London. The baggage services in Paris - themselves fed up with the situation - told us that this had been going on for months with BA, especially with flights from heathrow, and that thousands of mishandled bags were piled up in terminals at Heathrow and that some people had to wait months for BA to locate their bags. Depending on who I spoke to I was told that the reason was: increased security measures, a faulty luggage belt at T4, a strike by luggage handlers, poor weather conditions or a combination of all of the above. So why don't the other airlines have the same problems??? ON my return to Heathrow they still had not located my bag and I spoke to a BA worker at the baggage services there who said that even BA employees were fed up with the situation and that BA had completely lost the plot. I did eventually get my bag back after a few days but am so disgusted with the way I was treated and with BA's blatant lack of respect and care for their customers that I will NEVER fly BA again. Why are they getting away with this???Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20633170.post-61001763073007089472007-07-06T23:21:00.000+01:002007-07-06T23:21:00.000+01:00As one of the ex 161 employees of British Airways ...As one of the ex 161 employees of British Airways Glasgow after being made redundant let me assure you the staff sympathise with you regards to your missing luggage and delays. The regions have been treated like crap and handed over so many problems to the handling agent Aviance who would not be able to provide a good performance even if they were capable of it. The regions are seen as insignificant by most airlines Ba being the major offender. The Staff are not to blame so give them a break and demand to speak to a Ba manager. The delays and baggage problems are a major problem so take hand baggage whenever you can and travel with another airline that will treat you with dignity if you are from Scotland or North or Mid England!!!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-20633170.post-18962057134204660012007-06-25T15:49:00.000+01:002007-06-25T15:49:00.000+01:00My mother has had the same experience as you... De...My mother has had the same experience as you... Delayed... She complained, and got a voucher. Used voucher for another flight, they then lost luggage for eight days... Got compensation and another voucher... Used voucher for another flight and was delayed for 48 hours. The question is should she continue using these vouches... It seams to me she is stuck in a infinite loop with ba.. <BR/><BR/>Do complain and get your voucher...make-life-simplehttps://www.blogger.com/profile/09385106989391124779noreply@blogger.comtag:blogger.com,1999:blog-20633170.post-73997073441497988582007-06-22T20:36:00.000+01:002007-06-22T20:36:00.000+01:00Indeed. I am sadly completely of the same view. Th...Indeed. I am sadly completely of the same view. They really have become a complete shower of shite.Graeme Rocherhttps://www.blogger.com/profile/12301973191113958910noreply@blogger.comtag:blogger.com,1999:blog-20633170.post-5101209340194631872007-06-22T19:35:00.000+01:002007-06-22T19:35:00.000+01:00Just be grateful they havent managed to lose your ...Just be grateful they havent managed to lose your luggage yet, then proceed to leave it out in the rain for days so it arrives (8 days later) completely soaked.<BR/><BR/>I'm never, EVER flying BA, not even if I was paid to.Unknownhttps://www.blogger.com/profile/06855803197080865638noreply@blogger.com